EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations. EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect creating value from data to ensure faster decision-making and transforming operating models. Key industries including Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others.

Headquartered in New York, our team is over 55,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

Role Title: Technology Program Manager (International Operations)

BU/Segment: Banking, Analytics

Location:   Brighton, United Kingdom. 3 days per week in the office.

Employment Type: Permanent

Summary of the role:

We are seeking a seasoned Technology Program Manager to take the helm of extensive operational changes and improvements across our international landscape. This role calls for a proactive leader capable of driving significant transformation and optimizing processes at a global scale. The ideal candidate will manage a diverse array of projects ranging from strategic analysis to hands-on resource coordination and stakeholder management.

As part of your duties, you will be responsible for:

• Strategic Leadership and Execution: Lead and execute a variety of international projects including but not limited to Japan Remittance process improvements, India laptop SWAT analysis, CCP Dedicated Support enhancement, and the strategic planning for new campus transitions.
• Project Management: Plan, initiate, and manage IT projects, coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.
• Stakeholder Management: Develop and maintain relationships with a wide range of stakeholders across different levels and regions. Understand and manage stakeholder expectations, providing regular updates and ensuring strategic alignment with business goals.
• SWAT Analysis: Conduct SWAT (Strengths, Weaknesses, Opportunities, Threats) analyses to identify strategic improvement opportunities across technologies and processes.
• Resource Coordination: Efficiently allocate and manage resources to ensure that projects are completed within timelines and budgets.
• Transformation Leadership: Drive transformation initiatives that streamline operations and enhance service delivery across the international spectrum of Site Services.
• Problem Management: Address and resolve complex issues that affect the operations, effectiveness, and efficiency of international projects.
• Reporting and Analysis: Develop comprehensive reports detailing the progress, hurdles, and milestones of ongoing projects, including strategic recommendations for future improvements.

Qualifications and experience we consider to be essential for the role:

• Bachelor’s or Master’s degree in Information Technology, Business Administration, or a related field.
• Minimum of 7 years of experience in program management, preferably in a technology-driven environment.
• Proven track record of managing complex international projects and leading transformation initiatives.
• Strong analytical and problem-solving skills, with experience conducting SWAT analyses.
• Exceptional communication and interpersonal skills, with fluency in English; additional languages are a plus.
• Demonstrable ability to manage and influence diverse stakeholder groups across multiple regions.
• Proficiency in project management software and tools.

Example Programmes you will be working on:

• Enhance Japan’s remittance process.
• Overhaul the laptop provisioning process in India through a SWAT initiative.
• Implement a dedicated support structure for CCP.
• Develop and execute a workforce strategy for engineers in India.
• Manage the transition to a new campus in India.
• Upgrade workstations internationally.
• Oversee the Vodafone UK migration project.

As part of a leading global analytics and digital solutions company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom