About EXL

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations. EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect creating value from data to ensure faster decision-making and transforming operating models. Key industries including Insurance, Healthcare, Banking and Financial Services, Media, and Retail among others.

Headquartered in New York, our team is over 50,000 strong, with more than 54 offices spanning six continents. For information, visit www.exlservice.com.

EXL Insurance Business Unit

EXL’s Insurance team is successfully transforming operations of large insurance groups leveraging deep domain expertise, customer intelligence, dynamic analytics, artificial intelligence, automation and other digital tools and paving the way for a richer, more integrated and personalised user experience.

Operations management, digital and analytics services specialist EXL, with its’ unrivalled knowledge of the insurance domain and is serving the digital needs of the most complex insurance accounts.

Key ingredients of our solution suite:

• Integrated omni-channel approach including off-shore services.
• Automated, streamlined, intelligent reporting.
• Ease of deployment, including Cloud enablement.

Role Title:                                             Insurance Client Partner. Personal Lines.

BU/Segment:                                       Insurance. Personal Lines.

Location:                                              London, Hybrid

Reporting:                                            Senior Vice President. Head of Insurance

What the role entails:

• Build and nurture a strong network and connect with Heads of Transformation, Heads of Change, Operations Directors in the assigned portfolio
• Work with large existing Personal lines Tier 1 insurance group accounts.
• Integrate and align with the CTO and CIOs strategy supporting across outsourcing and transformation solutions.
• Orchestrate an external partnership network to deliver best in class solutions to client problems across the Personal Lines.
• Invest time in developing a deep understanding of the client’s strategy and critical business challenges and maps this to a detailed account plan to expand existing services.
• Identify opportunities for growth through increased penetration of existing and new product offerings, competitive displacement and process improvement within portfolio 

Experience and background required:

• Minimum 10 years of experience working with consulting or BPO / BPM  suppliers into Tier 1 Personal Lines Insurance accounts.
• Proven experience of senior level account management across insurance stakeholders and influencers.
• Key levels of understanding of Policy and Claim Operations, Underwriting, Analytics and Digital Operations/BPS including emerging trends for each and ‘best in class processes’.
• Strong understanding of underwriting, and claim principles, cost drivers and appreciation with the changing landscape of insurance process delivery.

Behavioural competence:

• Strong Communication & Interpersonal Skills
• Advanced presentation skills, coupled with solid executive presence and the ability to establish.
• Good people management skills - highly professional in dealings with clients and co-workers
• Ability to deal with unexpected and/or delicate situations calmly and with sound judgment.
• Ability to manage multiple projects and meet deadlines under pressure.

More reasons to join us:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees can enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you will be eligible to work in the United Kingdom.